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The Modernization of Process Improvement
By Wes Flores
For as long as businesses have existed, they have sought to create more value through process improvement activities. These activities can range from quality enhancements to cost reductions, to even overhauling the customer experience. Although process improvement practices are not new to business, key questions remain around their efficacy:
Have these historical practices enabled business leaders to drive a project’s priority when faced with perceived higher priority programs?
Have these practices empowered decision-makers to drive tangible and meaningful results in their business’ bottom line?
If business value was realized, was it achieved through an expensive and time-consuming process?
This article addresses these questions through the lens of historical roadblocks for process improvement initiatives. In addition, it explores how more modern data-driven process improvement approaches like process intelligence can increase program success.